Terms & Conditions

Welcome to First Mobile Store. These terms govern the use of https://www.firstmobilestore.com and orders placed through the store. Please read them together with our Shipping, Returns and Privacy policies. Nothing in these terms removes mandatory rights available to consumers under Egyptian law.

Products and information

We aim to describe products and their prices accurately. Product specifications, colors, availability, warranty details and package contents are shown on the relevant product page. Images may be illustrative; please rely on the listed specifications and contact support if you need confirmation before ordering.

Orders and availability

Placing an order is a request to purchase the selected items. We may contact you to verify details and confirm availability. If we cannot fulfill an order or a material listing error is identified, we will notify you and offer a lawful resolution, including a refund of payments received where required. We will not make unilateral changes that violate consumer rights.

Prices and payment

Prices are shown in Egyptian pounds (EGP) unless otherwise indicated. Available payment options, any applicable charges and the total amount payable appear during checkout. Do not send payment to personal accounts or contacts outside the store's officially confirmed payment channels.

Delivery

Delivery areas, charges, estimates and receiving requirements are explained in our Shipping & Delivery Policy and at checkout. Heavy appliances may require additional coordination.

Returns and warranties

Returns, exchanges and refunds are governed by our Returns, Exchanges & Refunds Policy and Egyptian consumer protection law. Warranty support depends on the product's documented warranty and any mandatory statutory rights.

Customer responsibilities

Please provide accurate checkout and delivery information and use the website lawfully. Do not interfere with website security, attempt fraudulent transactions or misuse other people's account information.

Website content

The store's text, images, branding and layout are protected by applicable intellectual property rights. Third-party trademarks and product images belong to their respective owners. Website content may not be reused commercially without appropriate authorization.

Changes and governing law

We may update website content and these terms. The version applicable to an order is assessed according to applicable law and the terms communicated at the time of purchase. These terms are governed by applicable laws of the Arab Republic of Egypt, without prejudice to mandatory consumer protections.

Business identity and contact

Trading name: First Mobile Store
Legal entity: Sole Proprietorship
Business address: - 158 Ahmed Esmat Street, opposite Modern School
- Al-Rehab: Eastern Market, Block C, next to Al-Husseini
- Qubaa: Omar Ibn Al-Khattab Street, next to Kababji Al-Safwa
- Ain Shams Street, opposite Al-Quds Mosque
Contact: See our Contact Us page.